Return

Cancellation Eligibility:

You may cancel an order if:

• Your order is delayed by more than 10 days after payment, and no notification regarding the delay has been received; or
• The item you ordered is out of stock.

Return and Exchange Policy:

To initiate a return or exchange, please contact our customer care team at hello@diemattire.com

• Refunds to the original payment method are eligible for up to  7 days from the date of delivery. A 5% restocking fee will apply.
• Exchanges are eligible for up to 14 days from the date of delivery and will be issued as store credit.
• If any items arrive defective, please contact us within 7 days of delivery.
• Customers are responsible for return shipping costs.
• All items must be returned to us in brand-new condition with tags attached to qualify for a refund or exchange.

We do not accept return/exchange(s) if:

• You are returning shoes, bags, or any other accessories; as these items are final sale 
• The products are damaged due to your mishandling
• Your return or exchange request is not approved by our staff
• The item was marked as final sale

Please note: All sale items are final sale and not eligible for return, exchange, or store credit.

*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

International Order Policy:

Please note that all international orders are final sale. We are unable to offer refunds, returns, or exchanges for international purchases at this time. We appreciate your understanding and support.