Return

Cancellation Eligibility:

You may cancel an order if:

  • Your order is delayed by more than 10 days after payment, and no notification regarding the delay has been received; or
  • The item you ordered is out of stock.

U.S. Return and Exchange Policy:

To initiate a return or exchange, please contact our customer care team at hello@diemattire.com

  • Refunds to the original payment method are eligible for up to 7 days from the date of delivery. A 5% restocking fee will apply.
  • Exchanges are eligible for up to 14 days from the date of delivery and will be issued as store credit.
  • If any items arrive defective, please contact us within 7 days of delivery.
  • Customers are responsible for return shipping costs.
  • All items must be returned to us in brand-new condition with tags attached to qualify for a refund or exchange - if applicable. 

We do not accept return/exchange(s) if:

  • You are returning shoes, bags, or any other accessories; as these items are final sale 
  • The products are damaged due to your mishandling
  • Your return or exchange request is not approved by our staff
  • The item is made to order and customized to your specifications
  • The item was marked as final sale

Please note: All sale items and custom orders are final sale and not eligible for return, exchange, or store credit.

*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

International Order Policy:

Please note that all international orders are final sale. We are unable to offer refunds, returns, or exchanges for international purchases at this time. We appreciate your understanding and support.

EU Order Policy:

  • Refunds to the original payment method or store credit are eligible for up to 14 days from the date of delivery. 
  • You are responsible for all return costs, including the return shipping label and any applicable customs fees, taxes, or import duties incurred when returning your item.
  • For all EU returns, please submit your return request using the form here.

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Once an order has been shipped and handed over to the carrier, we are not responsible for lost, delayed, or stolen packages, as we rely on our shipping carriers to deliver packages safely and on time.